Privacy Policy and personal data processing terms

1. General provisions

This Privacy Policy explains how REOCAT LLC processes personal data received through the website reocatlab.ru, including inquiry forms, email communication, telephone requests, cookies and analytics tools.

The website and the company operate under the laws of the Russian Federation, including Federal Law No. 152-FZ "On Personal Data". This English version is provided for convenience. If there is any discrepancy between the Russian and English versions, the Russian version prevails.

2. Data controller

3. Personal data processed

Depending on how you use the website, we may process the following categories of data:

• name, company name and position, if provided voluntarily;
• phone number, email address and other contact details;
• information about the requested testing service, sample, task or project;
• technical data such as IP address, browser type, device data, pages viewed and cookie identifiers;
• communication history related to your request.

We do not intentionally collect special categories of personal data through the website.

4. Purposes and legal basis

Personal data is processed to handle requests for laboratory testing, prepare commercial offers, communicate with clients, conclude and perform contracts, improve the website, maintain security, comply with legal obligations and protect legitimate business interests.

Where required, processing is based on your consent, including consent given by submitting a website form or accepting analytics cookies.

5. Collection and storage

Data is collected directly from users through forms, email, phone communication and automatically through standard website technologies. We store personal data only for as long as necessary for the purposes described above or for the period required by applicable law.

When the purpose of processing has been achieved, or when consent is withdrawn and there are no other legal grounds for processing, personal data is deleted or anonymized within a reasonable period.

6. Transfer to third parties

We may share personal data with hosting providers, email service providers, analytics providers, professional advisers, counterparties involved in the requested service, and public authorities where required by law.

Third parties receive only the data necessary for their role and must process it in accordance with applicable confidentiality and data protection requirements.

7. Cookies and analytics

Yandex Metrica runs only after separate permission. IP addresses, identifiers and device information may be personal data. Declining does not block the catalogue or enquiry form. Change your choice through Analytics preferences in the footer. Session replay, click maps and automatic link tracking are disabled.

Storage purposes, durations and withdrawal: cookie policy.

8. User rights and consent

You may request information about the processing of your personal data, ask us to correct, block or delete inaccurate or unlawfully processed data, and withdraw consent where consent is the legal basis for processing.

To exercise these rights, contact us at info@reocatlab.ru. We may request additional information to confirm the identity of the requester.

9. Security measures

We apply organizational and technical measures intended to protect personal data against unauthorized access, alteration, disclosure, loss or destruction. These measures include access restriction, secure hosting configuration, encrypted transmission where supported, and anti-spam controls for website forms.

10. Contacts and updates

Questions about this Policy or personal data processing can be sent to info@reocatlab.ru or by phone at +7 937 996 37 10.

We may update this Policy when the website, business processes or legal requirements change. The current version is published on this page.